Privacy Policy

Privacy Policy

This Privacy Policy describes how theragoods.co.uk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from theragoods.co.uk (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The type of personal information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

This includes:

  • Contact information: such as your name, address, phone number, and email address.

  • Order information: including billing and shipping address, order details, payment confirmation, etc.

  • Account information: username, password, security questions, and related security details.

  • Customer support information: including information shared when communicating with us.

Some Services may require you to provide certain personal information directly. You may choose not to provide this information, but this may limit your access to certain features.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network connection details

  • Interaction data (pages viewed, time spent, actions taken)

Information From Third Parties

We may receive personal information from third parties, including:

  • Service providers like Shopify

  • Payment processors (e.g., your bank or credit card provider)

  • Analytics and advertising partners (via cookies, SDKs, tracking tools)

This data is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Services

To fulfill your orders, manage your account, communicate with you about your purchases, arrange shipping, process returns, and offer services via Shopify. Shopify will handle data according to its own privacy policies.

2. Marketing & Advertising

We may use your information to send marketing emails, promotions, and advertisements tailored to you. If you're in the EEA, this processing is based on our legitimate interest per Art. 6(1)(f) GDPR.

3. Security & Fraud Prevention

We use your data to detect and prevent fraudulent or malicious activity. If you believe your account has been compromised, contact us immediately. Again, this is processed under our legitimate interest under Art. 6(1)(f) GDPR.

4. Customer Support & Service Improvement

To respond to inquiries, manage our relationship with you, and improve the quality of our Services.

Cookies

We use cookies and similar technologies to provide and improve our Services. These help us remember your preferences, analyze site usage, and personalize ads.

More about Shopify cookies:
👉 https://www.shopify.com/legal/cookies

You can control cookies via your browser settings, though disabling them may affect functionality.

How We Disclose Personal Information

We may share your personal data with:

  • Vendors & service providers (e.g., IT providers, payment processors, delivery companies)

  • Business & marketing partners

  • Affiliates or group companies

  • Legal authorities as required by law

  • In business transactions such as mergers or acquisitions

Categories of Shared Data

Category Recipients
Identifiers (name, email, etc.) Service providers, payment processors, marketing partners
Commercial info (orders, etc.) Delivery partners, analytics providers
Usage data (cookies, IP, etc.) Analytics, security, marketing providers
Geolocation (via IP) Service providers, shipping providers

We do not sell or share sensitive personal data without your explicit consent.

Third-Party Sites & Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy, or security practices of those sites. You should review their privacy policies independently.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under 16. If you're a parent and believe your child has shared data with us, contact us at info@theragoods.co.uk.

Data Security & Retention

While we strive to protect your data, no method of transmission is 100% secure. Avoid sharing sensitive data via unsecured channels.

We retain your personal data only as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Deletion of your personal data

  • Correction of inaccurate information

  • Portability of your data

  • Opt-out of sale, sharing, or targeted advertising

  • Restriction or objection to processing

  • Withdraw consent

  • Appeal if your request is denied

  • Unsubscribe from marketing emails (via unsubscribe link)

We will not discriminate against you for exercising your rights.

To exercise any of these rights, email us at:
📧 info@theragoods.co.uk

You may be asked to verify your identity. Authorized agents may act on your behalf, with proof of authority.

Complaints

If you're unhappy with our response, you may contact your local data protection authority. For the EEA, find your supervisory authority here.

International Users

We may transfer and store your personal data outside your country of residence. If we transfer data from Europe, we rely on:

  • Standard Contractual Clauses (SCCs) from the European Commission

  • Or equivalent mechanisms approved by the UK authorities

Contact Us

For questions, concerns, or to exercise your data rights, contact us at:
📧 info@theragoods.co.uk